MyTheo Terms & Conditions and Privacy Po

MyTheo App

Terms & Conditions and Privacy Policy

Effective Date: February 23, 2026
Last Updated: April 2026

PART I: TERMS & CONDITIONS

1. Acceptance of Terms

Welcome to MyTheo App (the “Product”). The Product is provided by Meta Loop Design Ltd, a company incorporated in England and Wales (company number 14717832), whose registered correspondence address is Coppergate House, 10 White’s Row, London E1 7NF, United Kingdom (“we,” “us,” or “our”).
By downloading, installing, accessing, or using the Product you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must not access or use the Product. These Terms constitute a legally binding agreement between you (“User” or “you”) and Meta Loop Design Ltd and govern all access to and use of the Product, including all features, content, functionality, and services.

2. Eligibility and Age Verification

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is higher), to use this Product. The Product is not intended for, marketed towards, or designed for use by minors.
We implement commercially reasonable age-verification measures, which may include self-declaration, government-issued identification verification, or third-party age-assurance technologies, in each case as required by applicable law. If we determine or reasonably suspect that a User is under the applicable minimum age, we may immediately suspend or terminate the account and delete all associated data without notice or liability.
By using the Product you represent and warrant that: (a) you meet the age requirement stated above; (b) you have the legal capacity to enter into a binding agreement; (c) you are not prohibited from using the Product under any applicable law; and (d) all registration information you provide is truthful and accurate.

3. AI Nature, Disclosures, and Disclaimers

3.1 Mandatory AI Disclosure

IMPORTANT NOTICE: All “boyfriend” characters and AI personas in this Product are entirely computer-generated by artificial intelligence. They are NOT real human beings. They cannot feel human emotion. Any expressions of emotion, affection, personality, or understanding are simulated by algorithms and do not represent genuine human experiences or relationships.

This notice is presented at the beginning of each AI interaction session and repeated at reasonable intervals during continued use, in accordance with applicable law.

3.2 Non-Professional-Advice Disclaimer
AI-generated responses do NOT constitute and shall not be construed as psychological counselling, medical or health advice, legal advice, financial or investment advice, or any other form of professional service. The Product is an entertainment and companionship simulation tool only. Always consult a qualified, licensed professional for such matters. We expressly disclaim all liability for any reliance on AI-generated content.

3.3 No Warranty of Accuracy
We make no warranty or representation regarding the truthfulness, accuracy, completeness, suitability, or reliability of any AI-generated content. AI outputs may contain errors, inconsistencies, hallucinations, or biased information.

3.4 Emotional Dependency Warning
Extended interaction with AI companion systems may create feelings of emotional attachment or dependency. These interactions are simulated and must not replace real human relationships, professional therapy, or crisis support. If you experience emotional distress, please seek help from a qualified professional.

4. Crisis Safety and Self-Harm Prevention
We maintain a safety protocol designed to detect expressions of suicidal ideation, self-harm, intent to harm others, and potential financial exploitation. Upon detection, the Product will: (a) cease any role-play that may reinforce harmful expressions; (b) display prominent crisis-resource referrals (including, where available, the user’s local emergency and crisis helplines); and (c) clearly instruct the User to seek immediate help from a qualified professional.
The full safety protocol is published on our website and is reviewed and updated at least annually. Where required by applicable law, we submit periodic reports to the relevant regulatory authority detailing how we detect, address, and respond to self-harm and suicidal content.

5. Account Registration and Security

To access certain features you must register for an account by providing accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately at info@meta-loop.co.uk upon discovering any unauthorised use or security breach.
You may terminate your account at any time via in-app settings or by contacting support. Upon termination, we will delete or anonymise your personal data in accordance with our Privacy Policy and applicable law.

6. User Conduct and Prohibited Uses

You shall not: (a) use the AI to generate, solicit, or disseminate any content that is unlawful, sexually explicit (including any content involving minors), violent, threatening, harassing, defamatory, or discriminatory; (b) circumvent, disable, or interfere with any safety, security, or age-verification features; (c) reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Product; (d) use AI-generated content for commercial resale, misinformation, fraud, or impersonation; (e) instruct or configure the AI to generate content depicting any identifiable real person without their consent; (f) use the Product to stalk, harass, bully, or threaten any person; (g) attempt to bypass AI safety guardrails (“jailbreak”); (h) deploy automated tools, bots, or scripts to access the Product without our express written permission; or (i) upload viruses, malware, or any disruptive code.
We reserve the right to monitor, review, and remove content that violates these Terms. Violations may result in warning, temporary suspension, permanent termination, reporting to law enforcement, and/or civil or criminal liability.

7. Intellectual Property

All intellectual property rights in the Product — including software, algorithms, AI models, designs, trademarks, and proprietary content — are owned by or licensed to Meta Loop Design Ltd. Nothing in these Terms transfers any ownership rights to you.
By submitting content (including text inputs and interactions) you grant us a non-exclusive, worldwide, royalty-free, sublicensable, perpetual licence to use, reproduce, modify, and process such content solely to: (a) provide and operate the Product; (b) improve the AI and user experience; and (c) ensure safety and compliance. This licence survives account termination solely with respect to anonymised, aggregated data used for AI improvement.
AI-generated outputs are for personal, non-commercial use only. You acquire no intellectual property rights in AI-generated content. We do not warrant that AI-generated content is free from third-party intellectual-property claims.

8. Virtual Goods, Subscriptions, and Payment

The Product may offer virtual tokens, gifts, or premium features for purchase. Virtual goods have no monetary value outside the Product, are non-transferable, and cannot be redeemed for cash. Premium subscription services are billed on a recurring basis. You may manage or cancel subscriptions through the relevant App Store (Apple App Store or Google Play). Cancellation takes effect at the end of the current billing period.
Unless mandated by applicable consumer-protection law, virtual goods are non-refundable once purchased and consumed. Statutory refund rights, including any mandatory cooling-off periods under your jurisdiction, are not affected by these Terms. We may modify pricing upon at least thirty (30) days’ prior notice to existing subscribers.

8. Virtual Goods, Subscriptions, and Payment

9. Disclaimers

THE PRODUCT IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE PRODUCT WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
We specifically disclaim any warranty that: (a) AI content will be accurate, appropriate, or free from bias; (b) the AI will behave consistently; (c) interactions will meet your expectations; or (d) the Product will detect all harmful content.
Nothing in these Terms excludes or limits any liability or statutory right that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) IN NO EVENT SHALL META LOOP DESIGN LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PRODUCT, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY.
(b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE PRODUCT SHALL NOT EXCEED THE GREATER OF: (i) THE AMOUNTS YOU HAVE ACTUALLY PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (ii) ONE HUNDRED POUNDS STERLING (£100).
These limitations apply regardless of whether the remedy fails of its essential purpose. They do not apply to liability that cannot be excluded or limited under applicable law.

11. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Meta Loop Design Ltd, its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Product; (b) your breach of these Terms; (c) your violation of any applicable law or third-party right; or (d) any content you submit through the Product.

12. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-laws principles. You agree to first attempt to resolve any dispute informally by contacting us at info@meta-loop.co.uk for a period of at least thirty (30) days before initiating formal proceedings.
Subject to your mandatory statutory rights, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from these Terms. Nothing in this section deprives you of any mandatory consumer-protection rights available under the laws of your country of habitual residence, including the right to bring proceedings in your local courts where required by such laws.
To the maximum extent permitted by applicable law, you agree to resolve disputes on an individual basis and waive any right to participate in class actions, class arbitrations, or representative proceedings.

13. Service Modifications and Termination

We may modify, suspend, or discontinue the Product (or any part thereof) at any time. We will endeavour to provide reasonable advance notice of material changes. We may terminate or suspend your account immediately, without prior notice, if: (a) you breach these Terms; (b) we are required to do so by law; (c) your conduct poses a safety risk; or (d) your account has been inactive for more than twelve (12) consecutive months.
Upon termination: (a) your right to use the Product ceases immediately; (b) unused virtual goods or remaining subscription periods may be forfeited subject to applicable refund rights; (c) Sections 7, 9, 10, 11, 12, and this Section 13 survive termination.

14. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated via in-app notification and/or email at least thirty (30) days before the effective date. Continued use after the effective date constitutes acceptance. If you disagree, you must stop using the Product and close your account.

15. Third-Party Services

The Product may contain links to or integrate with third-party services. We are not responsible for any third-party content, privacy policies, or practices. Your use of such services is at your own risk and governed by their respective terms.

16. General Provisions

Force Majeure. We are not liable for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, pandemics, war, strikes, government action, power or internet outages, or third-party service failures.
Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary or, if modification is not possible, severed. The remaining provisions continue in full force.
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Meta Loop Design Ltd regarding the Product, superseding all prior agreements. No waiver of any provision is effective unless in writing. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations freely.

PART II: PRIVACY POLICY

Meta Loop Design Ltd (“we” / “our”), as the data controller, is committed to protecting your personal information. This Privacy Policy explains how the MyTheo App collects, uses, stores, shares, and protects your information in compliance with all applicable data-protection and privacy laws worldwide, including but not limited to the UK and EU General Data Protection Regulations, the California Consumer Privacy Act / California Privacy Rights Act, and other national and regional data-protection frameworks.

1. Information We Collect

1.1 Information You Provide
Account Information: Display name, avatar, email address, date of birth, and social-media login credentials (where OAuth/single sign-on is used).
Interaction Data: Text inputs, messages, prompts, and preference settings from your interactions with AI personas.
Payment Information: Transactions are processed exclusively by authorised third-party payment platforms (e.g. Apple App Store, Google Play). We receive only transaction status and subscription identifiers. We do NOT collect or store credit-card numbers, bank-account details, or other financial instruments.
Support Communications: Content and metadata of any correspondence with our support team.
Age-Verification Data: Information used to verify your age, processed through secure third-party verification services where required.

1.2 Information Collected Automatically

Device Information: Device model, operating system, screen resolution, unique device identifiers, browser type, and language settings.
Network Information: IP address, approximate geolocation (city/region level), and network type.
Usage Data: Session frequency and duration, feature interactions, navigation patterns, crash reports, and error logs.
Cookies & Similar Technologies: We use cookies, web beacons, and similar technologies for analytics, fraud prevention, and service optimisation. Details are provided in our Cookie Notice.

1.3 Sensitive Data

Your AI interactions may incidentally include sensitive personal information (e.g. emotional states, health-related statements). All interaction data is subject to heightened security measures. We do not intentionally collect special-category data beyond what you voluntarily disclose during interactions.

2. Legal Basis for Processing

We process your personal data on the following bases, as applicable under the data-protection laws of your jurisdiction:
Contractual Necessity: Processing required to provide the Product and fulfil our obligations to you (account management, AI interaction delivery, subscription management).
Legitimate Interests: Fraud prevention, system security, aggregated analytics for product improvement, and enforcing our Terms. We conduct and document balancing assessments for each processing activity.
Consent: Where required (e.g. marketing communications, AI training using identifiable data), we obtain your explicit, informed, and freely given consent. You may withdraw consent at any time without affecting prior lawful processing.
Legal Obligation: Processing necessary to comply with applicable legal requirements, including data-retention obligations, regulatory reporting, and law-enforcement requests.

3. How We Use Your Information

We use your information to: (a) provide, maintain, and personalise the AI interaction experience; (b) process payments and manage subscriptions; (c) detect and respond to potential self-harm or crisis situations (see Section 4 of our Terms); (d) enforce our Terms and prevent fraud, abuse, and unauthorised access; (e) improve the Product through anonymised, aggregated analytics and AI training data that cannot be linked to your identity; (f) send transactional communications (account confirmations, security alerts, service updates); and (g) with your opt-in consent, send marketing communications (you may opt out at any time).

4. Sharing and Disclosure

4.1 No Sale of Personal Data

We do NOT sell, rent, or trade your personal information. We do not share the content of your AI conversations for marketing or advertising purposes.

4.2 Service Providers

We share the minimum necessary data with the following categories of processors, all bound by written data-processing agreements with confidentiality, security, and data-deletion obligations: (a) cloud hosting and infrastructure providers; (b) AI model providers (conversation data is processed transiently and deleted promptly after response generation); (c) payment processors; (d) analytics and monitoring services; (e) age-verification providers; and (f) customer-support platforms.

4.3 Legal and Safety Disclosures

We may disclose information: (a) where required by law, regulation, legal process, or governmental request; (b) to protect the rights, property, or safety of our company, users, or the public; (c) to investigate fraud, security incidents, or Terms violations; or (d) in response to an emergency involving the safety of any person.

4.4 Business Transfers

In the event of a merger, acquisition, reorganisation, or asset sale, your data may be transferred to a successor entity. We will provide notice before your information becomes subject to a different privacy policy.

5. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we implement appropriate safeguards recognised under applicable law, which may include Standard Contractual Clauses, International Data Transfer Agreements, adequacy decisions, or equivalent mechanisms. AI model providers are contractually required to process data transiently and delete it promptly after generating a response.

6. Data Retention

We retain personal data only as long as necessary for the purposes described:
Account & Profile Data: Duration of your active account plus up to sixty (60) days after deletion to allow account recovery.
Interaction Data: Retained during active account. Anonymised data for AI training may be retained indefinitely.
Payment Records: Retained as required by applicable financial and tax regulations.
Device & Usage Data: Generally no longer than twenty-four (24) months.
Support Communications: Up to three (3) years from resolution.

7. Your Rights
Depending on where you reside, you may have some or all of the following rights regarding your personal data: (a) access a copy of your data; (b) rectify inaccurate data; (c) erase your data; (d) restrict or object to processing; (e) data portability (receive data in a structured, machine-readable format); (f) withdraw consent at any time; (g) not be subject to solely automated decisions that produce legal or significant effects, and to request human review; and (h) opt out of any “sale” or “sharing” of personal information (note: we do not sell your data).
To exercise any right, contact us at info@meta-loop.co.uk. We will respond within the timeframe required by the applicable law of your jurisdiction. We will not discriminate against you for exercising your privacy rights. You also have the right to lodge a complaint with your local data-protection authority.

8. Data Security

We implement industry-standard technical and organisational measures, including: encryption in transit (TLS) and at rest (AES-256 or equivalent); access controls and authentication; regular security audits and penetration testing; employee training and confidentiality obligations; and incident-response procedures. No system is 100% secure; we cannot guarantee absolute security.

9. Protection of Minors

This Product is strictly not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will delete it immediately and terminate the associated account. Parents or guardians who believe their child has provided information to us should contact us immediately at info@meta-loop.co.uk.

10. Automated Decision-Making

The Product uses AI algorithms to generate personalised responses based on your interaction history and preferences. Where applicable law grants you rights in relation to automated decision-making and profiling, you may request information about the logic involved, request human intervention, and contest outcomes. The AI does not make decisions that produce legal effects or comparably significant effects on you.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Material changes will be communicated via in-app notification and/or email at least thirty (30) days before the effective date. Continued use after that date constitutes acceptance.

12. Contact Us

Company: Meta Loop Design Ltd (Company No. 14717832)
Address: Coppergate House, 10 White’s Row, London E1 7NF, United Kingdom
Email: info@meta-loop.co.uk
Data Protection Enquiries: dpo@meta-loop.co.uk

For privacy complaints you may also contact your local data-protection authority.